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    Add as FriendCommunication Skills

    by: Abrar

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    1 : Communication Skills “The single biggest problem in communication is the illusion that it has taken place.” -George Bernard Shaw
    2 : Objective Define, understand the communications and its process. Overcome filters/barriers in the same. Practice Active Listening
    3 : Definition Sending, giving or exchanging information and ideas. Often expressed verbally and non verbally. Non-verbal communication include facial gestures, body language and your appearance.
    4 : “The single biggest problem in communication is the illusion that it has taken place.”
    5 : VOICE MODULATION Pitch Pace Power Pause
    6 : Types of Communication VERBAL COMMUNICATION “It is the spoken, oral, and unwritten way of communicating. It makes use of words, vocabulary, numbers and symbols and is organized in sentences.”
    7 : Do’s and Don'ts Be Specific Modulate your voice levels Don’t Interrupt Listen to Others Maintain Eye Contact
    8 : Contd…… Be Courteous Give time to speak Talk Appropriate Show Sincerity Don’t go mad over criticism
    9 : Types of Communication… Non- Verbal Communication “Nonverbal communication (NVC) is usually understood as the process of communication through sending and receiving wordless messages. i.e., language is not the only source of communication, there are other means also.”
    10 : Means of NVC Gestures and touch Body Language or posture Facial Expression & Eye Contact Clothing and Hairstyle Quality of Voice, style of speaking Emotion, Rhythm Intonation and Stress (on words)
    11 : Verbal & Non Verbal Communication
    12 : Elements of Communication Message Channels Settings Noise Feedback
    13 : Seven C’s of Communication Clarity Completeness Conciseness Consideration Creativeness Courtesy Correctness
    14 : CLEAR Hi John, I wanted to write you a quick note about Daniel, who's working in your department. He's a great asset, and I'd like to talk to you more about him when you have time. Best, Skip Hi John, I wanted to write you a quick note about Daniel Kedar, who's working in your department. In recent weeks, he's helped the IT department through several pressing deadlines on his own time. We've got a tough upgrade project due to run over the next three months, and his knowledge and skills would prove invaluable. Could we please have his help with this work? I'd appreciate speaking with you about this. When is it best to call you to discuss this further? Best wishes, Skip
    15 : CONCISE Hi Matt, I wanted to touch base with you about the email marketing campaign we kind of sketched out last Thursday. I really think that our target market is definitely going to want to see the company's philanthropic efforts. I think that could make a big impact, and it would stay in their minds longer than a sales pitch. For instance, if we talk about the company's efforts to become sustainable, as well as the charity work we're doing in local schools, then the people that we want to attract are going to remember our message longer. The impact will just be greater. What do you think? Jessica Hi Matt, I wanted to quickly discuss the email marketing campaign that we analyzed last Thursday. Our target market will want to know about the company's philanthropic efforts, especially our goals to become sustainable and help local schools. This would make a far greater impact, and it would stay in their minds longer than a traditional sales pitch. What do you think? Jessica
    16 : CONCRETE The Lunchbox Wizard will save you time every day. How much time do you spend every day packing your kids' lunches? No more! Just take a complete Lunchbox Wizard from your refrigerator each day to give your kids a healthy lunch AND have more time to play or read with them!
    17 : CORRECT Hi Daniel, Thanks so much for meeting me at lunch today! I enjoyed our conservation, and I'm looking forward to moving ahead on our project. I'm sure that the two-weak deadline won't be an issue. Thanks again, and I'll speak to you soon! Best, Jack Miller Conversation Week
    18 : COHERENT Traci, I wanted to write you a quick note about the report you finished last week. I gave it to Michelle to proof, and she wanted to make sure you knew about the department meeting we're having this Friday. We'll be creating an outline for the new employee handbook. Thanks, Michelle Hi Traci, I wanted to write you a quick note about the report you finished last week. I gave it to Michelle to proof, and she let me know that there are a few changes that you'll need to make. She'll email you her detailed comments later this afternoon. Thanks, Michelle
    19 : COMPLETE Hi everyone, I just wanted to send you all a reminder about the meeting we're having tomorrow! See you then, Chris Hi everyone, I just wanted to remind you about tomorrow's meeting on the new telecommuting policies. The meeting will be at 10:00 a.m. in the second-level conference room. Please let me know if you can't attend. See you then, Chris
    20 : COURTEOUS Jeff, I wanted to let you know that I don't appreciate how your team always monopolizes the discussion at our weekly meetings. I have a lot of projects, and I really need time to get my team's progress discussed as well. So far, thanks to your department, I haven't been able to do that. Can you make sure they make time for me and my team next week? Thanks, Phil Hi Jeff, I wanted to write you a quick note to ask a favor. During our weekly meetings, your team does an excellent job of highlighting their progress. But this uses some of the time available for my team to highlight theirs. I'd really appreciate it if you could give my team a little extra time each week to fully cover their progress reports. Thanks so much, and please let me know if there's anything I can do for you! Best, Phil
    21 : Barriers to Communication Language Barrier Cultural Barrier Individual Barrier Organizational Barrier Interpersonal Barrier Attitudinal Barrier Channel Barrier
    22 : Do’s for an Effective Communication Express your expectations to others. Use less of absolute words such as "never", "always", "forever", etc. Be a good, attentive and active listener. Filter the information correctly before passing on to someone else. Try to establish one communication channel and eliminate the intermediaries. Use specific and accurate words which audiences can easily understand. Try and view the situations through the eyes of the speaker. The "you" attitude must be used on all occasions. Maintain eye contact with the speaker and make him comfortable.
    23 : Write the instructions if the information is very detailed or complicated. Oral communication must be clear and not heavily accented. Avoid miscommunication of words and semantic noise. Ask for clarifications, repetition where necessary. Make the organisational structure more flexible, dynamic and transparent. Foster congenial relationship which strengths coordination between superior and subordinate. Focus on purposeful and well focused communication. The message of communication should be clear and practical. Get Proper Feedback.
    24 : Don’ts for an Effective Communication Be a Selective Listener, this is when a person hears another but selects not to hear what is being said by choice or desire to hear some other message. Be a "Fixer", a fixer is a person that tries to find other person's fault. Be a daydreamer. Use long chain of command for communication. Use too many technical jargons. Jump to conclusions immediately. Interrupt the speakers and distract him by asking too many irrelevant questions.
    25 : Hearing Vs Listening
    26 : HEARING “Although hearing is a complex process, it is essentially an automatic, passive activity. It is possible to hear sounds without consciously engaging in the process”
    27 : ACTIVE LISTENING Active Listening is described as “ A system of opening and maintaining communications through the use of empathy, listening and body language.”
    28 : Elements of Active Listening Active Listening Empathy Acceptance A Willingness to take responsibility for completeness
    29 : THANK YOU

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