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Slide 1 :
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WORKSHOP ON EFFECTIVE COMMUNICATION |
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Slide 2 :
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Define and understand communication and the communication process
List and overcome the filters/
barriers in a communication
process
Practice active listening
Tips to improve verbal and non verbal communication
Objectives |
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Slide 3 :
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What is Communication?
Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings. |
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ITS ESSENCES
Personal process
Occurs between people
Involves change in behaviour
Means to influence others |
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ITS ESSENCES EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
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Slide 6 :
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What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language |
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Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feedback, approval to highlight problems etc. Downwards
Communication |
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It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals.
Upwards Communications |
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Slide 9 :
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Upward Comm. Downward Comm. Horizontal Comm. HIERARCHY LEVEL |
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Slide 10 :
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SENDER
(encodes) RECEIVER
(decodes) Barrier Barrier Medium Feedback/Response The Communication Process |
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Slide 11 :
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Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions Barriers to communication |
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Slide 12 :
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Hearing – Physical process, natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill Listening is hard.
You must choose to participate in the process of listening. Hearing Vs Listening |
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Slide 13 :
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VALUE OF LISTENING Listening to others is an elegant art.
Good listening reflects courtesy and good manners.
Listening carefully to the instructions of superiors improve competence and performance.
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The result of poor listening skill could be disastrous in business, employment and social relations.
Good listening can eliminate a number of imaginary grievances of employees.
Good listening skill can improve social relations and conversation.
Listening is a positive activity rather than a passive or negative activity.
VALUE OF LISTENING |
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Slide 15 :
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Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
. ESSENTIALS OF COMMUNICATION Dos |
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Slide 16 :
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Check twice with the listener whether you have been understood accurately or not
In case of an interruption, always do a little recap of what has been already said.
Always pay undivided attention to the speaker while listening. ESSENTIALS OF COMMUNICATION Dos |
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Slide 17 :
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While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood accurately
ESSENTIALS OF COMMUNICATION Dos |
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Slide 18 :
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ESSENTIALS OF COMMUNICATION DON’Ts Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surr |
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