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    by: Mithil shah

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    1 : ISO 9001:2008 Quality Management What Is Quality?Degree to which a set of inherent characteristics fulfils requirements
    2 : Quality Techniques QMS Standards Quality Control Quality Assurance Quality Management (Detection) (Prevention) (Direction)
    3 : Why Document? Communication Tool Manage Change Aids consistency Record of Best Practice Enables Effective Audit ISO 9001 Pre-requisite
    4 : The 2008 “Tweak ISO 9001:2008 did not introduce additional requirements Nor did it change the intent of the ISO 9001:2000 standard. ISO 9001:2008 was developed in order to: Introduce clarifications to the existing requirements of ISO 9001:2000 and Introduce changes that are intended to improve compatibility with ISO 14001:2004, Environmental Management Systems.
    5 : Documented Q.M.S. INTENT PROOF
    6 : Some Simple Clarifying Examples
    8 : Eight Quality Management Principles Customer Focus Leadership Involvement of People Process approach Systems approach to management Continual Improvement Factual approach to decision making Mutually beneficial supplier relationships
    9 : Quality Management Process Model
    10 : Quality Management System Summary Say what you do Write it down in standard format Do what you say Keep excellent records Audit to verify React to gaps Review at Top Management level Build in continual improvement
    11 : So the Quality Management System (ISO9001) defines what the organization does to ensure that its products or services satisfy the customer's quality requirements and comply with any regulations applicable to those products or services.
    12 : Why bother Certificating?External view from trained auditors helps focus attention on the real issues.Impending audits provide “motivation” to do things right.Can be a necessary customer requirement in order to do business.Can give competitive advantage.

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