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    Add as FriendImproving an IT Self-Help Portal User Experience

    by: Rogers

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    1 : Improving an IT Self-Help Portal User Experience Published: October 2006
    2 : Microsoft needed to improve the user experience with its internal IT self-help portal. The existing solution made the process of creating, maintaining, and locating content too difficult. Solution Overview Business Challenge Solution Results/Benefits Microsoft migrated the content from the existing the self-help portal in Content Management Server 2002 to SharePoint Server 2007. Improved overall user experience Better content authoring and management Better navigation and search Better integration and customization Better uptime and response time
    3 : Products and Technology Content ManagementServer 2002 Office SharePointServer 2007 2007 Microsoft Office system
    4 : Situation ITWeb reduces support costs, increases employee efficiency, promotes collaboration ITWeb is highly used; uptime and easy updatability are important Product and technology improvements have occurred since initial deployment of the MCMS 2002 version of ITWeb
    5 : Situation MCMS 2002 solution presented limitations as business requirements evolved Content issues Limited collaboration Lack of integration with available business data Navigation and search issues Duplication for multiple-language support High level of customization
    6 : Solution Migrating ITWeb to SharePoint Server 2007 required minimal or no customization Content authoring and management benefits Improvements in content creation, editing, formatting, archiving, and security Site creation and formatting Collaboration Content update notification Multiple-language support
    7 : Solution Navigation and search benefits Consolidated view of Microsoft IT Customizable hierarchy Personalized content Content categorization and tagging Content search across multiple content sources Content security Faster search
    8 : Solution Integration and customization benefits Web Parts Office InfoPath forms Single sign-on Off-the-shelf solution Uptime and response-time benefits Clustered front-end and back-end architecture Scalability
    9 : Migration to Office SharePointServer 2007 Microsoft IT used a four-step migration process Microsoft IT co-hosted services during migration Content Management Server Migration tool migrates parts of an MCMS 2002 installation into a SharePoint Server 2007 site collection Content Management Server Migration tool creates a functional, unbranded site Amount of manual migration was minimal
    10 : Migration to Office SharePointServer 2007 Microsoft IT followed a three-step process to migrate code in applications SharePoint Server 2007 site development requires less code Workflow developers can access all options in Windows SharePoint Services 3.0, plus use InfoPath 2007 to create forms Microsoft IT developed custom Web Parts as the final step in migration
    11 : Migration to Office SharePointServer 2007
    12 : Migration to Office SharePointServer 2007
    13 : Migration to Office SharePointServer 2007 Some content cannot be migrated entirely to SharePoint Server 2007 ITWeb team hosts custom-developed Web-based tools and other ASP pages outside SharePoint Server 2007 Reducing the impact on SharePoint Server 2007 helps reduce the time for maintenance tasks
    14 : Best Practices Run the solutions simultaneously Migrate MCMS content into a test environment Migrate MCMS to provide equivalent functionality before modifying the site Access databases by using a published API Minimize the number of templates Avoid embedding business logic in templates Use ASP.NET master pages in templates Use Visual Studio 2005 provider models
    15 : Conclusion Migrating ITWeb to SharePoint Server 2007 improved the user experience and reduced Helpdesk costs Microsoft IT achieved benefits with less development effort
    16 : For More Information MSDN articles and topics cover aspects of migrating from MCMS 2002 to SharePoint Server 2007 Migrating content Migrating applications Developing an approval workflow
    17 : For More Information Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com Microsoft IT Showcase Webcasts http://www.microsoft.com/howmicrosoftdoesitwebcasts Microsoft TechNet http://www.microsoft.com/technet/itshowcase
    18 : This document is provided for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Excel, InfoPath, PowerPoint, SharePoint, Visual Studio, Windows, Windows Server, and Windows Server System are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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