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    Add as FriendInformation Technology Management at Plantronics

    by: Rogers

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    1 : Information Technology Management at Plantronics Tom Gill, VP / CIO May 22, 2008
    2 : Highlights Plantronics Overview History Mission / Differentiators Growth Opportunities / Products IT at Plantronics Overview Roles Solutions Challenges / Trends Q&A
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    4 : Mission: Enhance Communications and Entertainment Sound Style Simplicity
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    6 : Key Differentiator: World Class Design Darrin Caddes VP Corporate Design
    7 : Key Differentiator: Simplicity Integrated solutions Plug and Play Wireless VoIP Multipoint Technology & Quick Pair
    8 : Headset Growth Opportunities Industry Secular CAGR’s 2-4% Contact Center 10-12% Office 10-15% Mobile ~10% Computer & Gaming 2-4% Clarity Overall 9-12% Growth rates vary with economy, pricing trends, replacement cycles, adoption rate, and employment levels Sources: Gartner, IDC, IDG, Strategy Analytics, NPD Intellect, GFK, Carnegie Research, Company estimates
    9 : The Big Opportunity: Office Marketing to increase adoption Upgrade existing users Upgrade new users in faster cycle Roll-out + introduction of office communications solutions Telecommuters New office work Unified communications Source: Company Research
    10 : Unified Communications is a Huge Opportunity Unified Communications is Expected to Increase Headset Adoption Source: IDC 2007 Report Billions WW UC Ecosystem Revenue: 38% CAGR through 2011
    11 : Premium Products for the Office Excellence in Style, Simplicity and Sound
    12 : An Emerging Opportunity: Home Office Professionals No wires. No hands. All business. Calisto Pro Series gives you the power to stay connected handsfree, anywhere you work. The DECT phone with integrated Bluetooth headset answers landline, VoIP and mobile calls.
    13 : 13 Confidential Collaborate AnywhereUC Headsets for All Work Settings Office work: - Best voice fidelity - Large wireless range Hoteling: - Privacy - Portability - No desk phone Telework: - At home mobility - Multi-tasking work-life - Multiple devices at home On the go: - Portability of tools - External noise - PC + mobile device Headsets Designed for the Way You Work
    14 : Mobile Bluetooth Headset Opportunity Units/Millions Stereo Bluetooth to grow to 20% of Units Source: Strategy Analytics, August 2007 CAGR Forecast of ~15% through 2012
    15 : Spring 2008 Bluetooth Product Line Explorer 370 Explorer 360 Explorer 220 Voyager 855 Voyager 520 “Best in Bluetooth” – CES Bluetooth SIG Editor’s Choice Water, dust & dirt resistant Discovery 925
    16 : Consumer Audio Growth Opportunities Industry Secular CAGR’s 10 - 14%: Docking Audio 5-7%: PC Audio ~12%: Combined Also Pursuing Adjacent Markets MP3-enabled cell phones Home Audio Headphones Sources: CES, IDC, Gartner, Apple, Company estimates
    17 : Emphasizing the Altec Audio Heritage Consumer Insights: Solving REAL needs Create Desire Through Design: Visible emphasis on audio performance Altec Sound Signature: Natural sound and fidelity 1) Research completed to understand changing consumer behavior in digital music; create products that intuitively respond without adding unneeded features and driving up cost 2) Design for the heart, because music is intensely emotional; reference Altec’s audio history; use ID to pull consumers; focus on fit and finish 3) Emphasizing 70-year heritage of sound; created credible sound signature Product, Design, and Sound Strategies
    18 : IM600 The Beginning of the Altec Lansing Portfolio Refresh Upgrader Series XM3120 IM414 Wireless PT Series Sound Bar (2.4 GHz) T612 iPhone Dock iPod Dock
    19 : Corporate Objectives for FY09 & FY10 Increase adoption of wireless headsets in the office through continued investment in new products and marketing campaigns Upgrade our existing customers with compelling product performance enhancements Expand our market share and improve our profitability in Bluetooth mobile Improve overall cost efficiency Improve the product portfolio and turn around the profitability in our Altec Lansing division
    20 : IT is Positioned to Help Meet Corporate Goals! 100+ employees in eight WW locations Key North America locations Corporate headquarters Mexico design center and factory Altec Lansing headquarters EMEA hub – Swindon, UK APLA hub – Suzhou, China Emphasis on virtual teams and collaboration Distributed projects Centers of excellence Platform standards Common processes – migrating to ITIL framework
    21 : Project Management – A Key Competency Project Portfolio Management Increases business value of IT Aligns projects with strategic business drivers Requires ROI analysis and business case Includes governance model with periodic reviews Project Management Framework Based on Prince2 Emphasis on stage deliverables Requires stage exit approvals by IT and business stakeholders Consolidated using portfolio management tool that combines projects sites and includes management dashboard
    22 : Complete assessment of business justification, feasibility, benefits, costs, ROI, and risk Startup Initiate Deliver Close Activities Deliverables Project Brief Project Site Stage Approval Prioritize project with others in the queue Assign IT Project Manager Define project roles and assign resources Develop the high level milestones Baseline Project Schedule Resource Assignments Project Risks Stage Approval Execute the delivery and testing of the work products agreed to during the previous stages Ensure effective communication and approval of user acceptance, IT change control, and support plans prior to implementation Project Release Plan Stage Approval Ensure that all project documentation is captured and published appropriately Close out the project Project Close Checklist Stage Approval IT Project Stages
    23 : Current Project Portfolio Summary
    24 : Current Project Portfolio - Examples Supply Chain Re-engineering and Optimization Demand Planning Sales and Operations Planning Global Order Promising Advanced Planning Modular Messaging Distribution Center Consolidation Business Continuity Plan and Architecture Update
    25 : Key Roles – Business Applications Business Analysts – Configure business applications to optimize business processes Application Developers – Design and develop applications, customizations and business intelligence solutions Database Administrators – Support and optimize Oracle and MS SQL applications and databases Project Managers – Coordinate activities and manage risk
    26 : Key Roles – Infrastructure Management System Administrators – Manage servers and storage platforms Network Engineers – Manage wide area and local area networks Telecom and Messaging Analysts – Manage unified communications infrastructure Service Desk Agents – First line of support for applications and employee technology assets
    27 : IT Roles – Emerging Competencies at Plantronics Require dedicated resources Project Management / PMO Security Compliance Risk management and business continuity
    28 : IT Solutions – Key Business Applications Oracle E-Business Suite – Finance, HR, supply chain, HR, workflow enabled Salesforce.com – Sales and customer care MS Sharepoint Server – Team sites and corporate intranet Business Intelligence Information Warehouse Business Objects Oracle Analytics Hyperion Planning Plantronics.com
    29 : IT Solutions – Key Infrastructure Technologies LAN / WAN Masergy MPLS WAN Cisco routers and switches and WiFi access points Checkpoint firewalls and VPN Riverbed WAN accelerators Unified Communication MS Exchange / Outlook Microsoft Office Communicator (text, voice, video) Avaya VoIP Servers and Modular Messaging MS Live Meeting Windows and Sun Solaris Servers EMC Storage Area Networks Mobility devices (Window Mobile, Blackberry, smartphones, wireless notebooks)
    30 : IT Solutions – Infrastructure Tools Enable more efficient use of human resources Device configuration – ensures consistency Virtualization (VMWare) Faster deployment Less is more Green! Remote support – in office, on the road and teleworkers Monitoring tools Network Servers Applications Database extrusion
    31 : IT Challenges at Plantronics Managing global teams / projects Business led initiatives Change management Within IT Business impact Process maturity People!
    32 : IT Trends at Plantronics Migration to SaaS applications / Cloud Computing Service Oriented Architecture (SOA) Teleworking Less is more
    33 : Q&A

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