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MIS 175 Spring 2002 Chapter 10 1 Management Information Systems Transaction Processing Systems (TPS)
Support operation
Management and control
Routine, normal operations Management Information Systems (MIS)
Provide decision-making support for routine, structured decisions
Closely linked to and fed by TPS
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Slide 2 :
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MIS 175 Spring 2002 Chapter 10 2 Management Information Systems Terminology Confusion
MIS = the study of information technology in business settings
But, MIS is also term to refer to class of systems used to support operational and tactical decisionmaking |
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MIS 175 Spring 2002 Chapter 10 3 A Model for Problem Solving Decision Making Phase
Intelligence gathering
Design
Choice
Implementation
Monitoring |
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MIS 175 Spring 2002 Chapter 10 4 Decision Making A step in problem solving
Intelligence gathering
Definition of problem
Data gathered on scope
Constraints identified
Design phase
Alternatives identified and assessed
Choice
Selection of an alternative |
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MIS 175 Spring 2002 Chapter 10 5 Structured vs. Unstructured Problems Structured problems lend themselves to programmed decisions
The implication is that a repeatable process can be employed and these can be automated
Unstructured problems require unprogrammed decisions |
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MIS 175 Spring 2002 Chapter 10 6 Unstructured Problems Can be addressed (or partially addressed) with Decision Support Systems |
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MIS 175 Spring 2002 Chapter 10 7 Structured Problems Can be addressed by an MIS
Three decision models or techniques
Optimization
Find the best solution
Satisficing
Find a solution which meets certain criteria
Heuristics
Rule-based solution generation |
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MIS 175 Spring 2002 Chapter 10 8 Goals of an MIS Provide managers with information
Regular, routine operations
Control, organize and plan better |
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MIS 175 Spring 2002 Chapter 10 9 Typical Inputs and Outputs Inputs: Information from the TPS
Outputs: hard and softcopy reports
Scheduled reports
On-demand reports
Key-indicator (business fundamentals)
Exception reports |
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MIS 175 Spring 2002 Chapter 10 10 Functional Perspectives of MIS Financial MIS
Will integrate information from multiple sources
Functions
Costing
P&L reporting
Auditing
Funds management |
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MIS 175 Spring 2002 Chapter 10 11 Functional Perspectives of MIS Manufacturing
Design and Engineering
Master Production Scheduling
Inventory Control
Materials Planning
Manufacturing and Process Control
Quality Control |
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MIS 175 Spring 2002 Chapter 10 12 Functional Perspectives of MIS Marketing
Market research
Web-based market research
Pricing |
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MIS 175 Spring 2002 Chapter 10 13 Functional Perspectives of MIS Transportation and Logistics
Route and schedule optimization
Human Resources
Accounting |
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MIS 175 Spring 2002 Chapter 10 14 Decision Support Systems Used for unstructured problems
Characteristics
Data from multiple sources internal and external to organization
Presentation flexibility
Simulation and what-if capability
Support for multiple decision approaches
Statistical analysis |
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MIS 175 Spring 2002 Chapter 10 15 Components of a DSS Model management software
Provides a variety of solution models
Financial, statistical, graphical, project management
Dialogue Manager
Allows user interaction with DSS |
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MIS 175 Spring 2002 Chapter 10 16 Group Decision Making Systems Very interesting field
How can information technology improve how decisions are made by groups?
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MIS 175 Spring 2002 Chapter 10 17 Group Decision Making Systems Applications
Where time is critical
Where participants are geographically dispersed
Where authority obstructs communication
Military
Business
Government |
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MIS 175 Spring 2002 Chapter 10 18 Group Decision Making Systems Common characteristics
Meeting moderation/facilitation
Signed and anonymous comments
Structured deliberations
Presentation period
Comment period
Automated collation of comments
“Voting”
Face-to-face and remote |
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Slide 19 :
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MIS 175 Spring 2002 Chapter 10 19 Executive Information Systems What information does a chief executive of board member require? |
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Slide 20 :
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MIS 175 Spring 2002 Chapter 10 20 Executive Information Systems High level with drill down
Key business and industry data
Structured and unstructured information
Structured: MTD orders
Unstructured: Industry newsfeed
Graphical
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