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    Add as FriendSelf- Assessment for Continuous Improvement: Tools and Techniques

    by: Rogers

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    1 : Self-Assessment for Continuous Improvement: Tools and Techniques 16 September 2009
    2 : Continuous Improvement = making both incremental and strategic changes to all the functions of an organisation to make it excellent Self-assessment = a comprehensive, systematic and regular review by the organisation of its activities and results referenced against a model of Excellence which allows an organisation to discern clearly its strengths and areas in which improvements can be made and culminates in planned improvement actions that are then monitored for progress Strategic planning = the plans that an organisation puts in place to enable it to achieve its mission and vision Definitions
    3 : Compliance against a standard - Can tend to be negative-corrective action - Usually done by an “outsider” or “specialist” - Gives an historical view - Auditor is often looking to find fault Positioning against a framework - Usually positive-strengths and areas for improvements - Best done by yourself, perhaps facilitated by a specialist - Both historical and forward looking - Aim is to be motivating for those involved Is a competition - Marketing tool/Publicity - Is a way of recognising a level of achievement - Involves a judging process - Gives an historical view - Motivating for those receiving the award Relationship between Audit, Self-Assessment and Award Audit Self-assessment Award
    4 : 1. Providing a highly structured, fact-based technique to identifying and assessing your organisation’s strengths and areas for improvement. 2. Improving the development of your business plan and strategy. 3. Creating a common language and conceptual framework for the way you manage and improve your organisation. 4. Educating people in your organisation on the Fundamental Concepts of Excellence and how they relate to their responsibilities. Self-assessment - Potential Benefits List
    5 : 5. Involving people at all levels/units in process improvement. 6. Identifying and facilitating the sharing of your “Good Practice” within the organisation. 7. Facilitating comparisons with other organisations. 8. Providing opportunities to recognise both progress and outstanding levels of achievement through internal or external awards. 9. Effecting sustained improvement in management practices. 10.Providing all of the information needed for external agencies. However, the main purpose of gathering the information is for internal purposes. Self-assessment - Potential Benefits List (cont’d)
    6 : Self-assessment - Potential Benefits List (cont’d) 11. Helping plan what an institution aims to achieve and, crucially, how it will achieve its aims. 12. Increasing people’s understanding of the organisation’s goals and bringing people closer together. 13. The cost of quality savings made through acting upon the results of self-evaluation can be significant.  
    7 : Results Orientation Customer Focus Leadership & Constancy of Purpose Management by Processes & Facts People Development & Involvement Continuous Learning, Innovation & Improvement Partnership Development Corporate Social Responsibility The Fundamental Concepts of Excellence
    8 : The EFQM Excellence Model

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