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    Add as FriendUnderstanding and (Re) Designing Software Development Processes

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    1 : 3 October 2001 wscacchi@uci.edu 1 Understanding and (Re)Designing Software Development Processes Walt Scacchi Institute for Software Research University of California, Irvine Irvine, CA 92697-3425 USA http://www.ics.uci.edu/~wscacchi/Presentations/JPL-Process-Oct01.ppt
    2 : 3 October 2001 wscacchi@uci.edu 2 Recurring problems What is the best way to organize software development project? How to speed up development, reduce costs and improve software quality? How to achieve the quickest development effort, lowest effective development cost, and best available product quality?
    3 : 3 October 2001 wscacchi@uci.edu 3 Possible solutions Attain and improve maturity of software development capabilities (image) Get best people to practice standards-based development process supported by IDEs (Re)Design your software production architecture (SPA) to optimize use of development resources, processes, and people.
    4 : 3 October 2001 wscacchi@uci.edu 4 Goals Present an approach for how to optimize software production Identify key concepts, techniques, and tools that enable better optimization Describe optimization transformations from business process redesign studies Describe opportunity areas for exploitation and use
    5 : 3 October 2001 wscacchi@uci.edu 5 Definitions and Differences Software production: enterprise processes and resources that produce software Production strategies: business strategies guiding overall approach to building software Production architecture: configuration of enterprise capabilities to enact strategies Optimizing production: minimizing enterprise configuration to maximize strategic options
    6 : 3 October 2001 wscacchi@uci.edu 6 (Re)designing software production What first: to-be goal vs. as-is mess? If you don’t know where you are, any road will do (proverb) Observation: people at work cannot describe the processes they do with high fidelity (tacit knowledge) Redesign necessitates understanding as-is, to-be, and here-to-there Creating high-performance work groups Empowerment, participation, incentivization (resource sovereignty), and recognition W. Scacchi, Redesigning Contracted Service Procurement for Internet-based Electronic Commerce: A Case Study, J. Information Technology and Management, 2(3), 313-334, 2001.
    7 : 3 October 2001 wscacchi@uci.edu 7 Software Production Strategies Reduce costs Reduce cycle time Improve cash flow Customer satisfaction Increase sales Improve customer service Increase productivity Open new markets Open new “channels” Be innovation leader Increase market share Enable just-in-time service delivery
    8 : 3 October 2001 wscacchi@uci.edu 8 Software Production Architecture A composite model that interrelates software system architecture software process architecture development organization architecture network infrastructure and development tools/environment configuration documentation architecture customer-support knowledge base architecture P. Mi and W. Scacchi, A Meta-Model for Formulating Knowledge-Based Models of Software Development, Decision Support Systems, 17(4):313-330, 1996.
    9 : 3 October 2001 wscacchi@uci.edu 9 Optimizing Software Production Strategies provide global constraints or opportunities for optimizing software production Constraints and opportunities realized in software production enterprise Constraints and opportunities are distributed across the software production architecture
    10 : 3 October 2001 wscacchi@uci.edu 10 Optimizing Software Production Optimization must address composite architecture of software production Local optimization of any component architecture does not guarantee global optimality of software production Diagnostic analyses and transformation heuristics applied to composite architectural models lead to optimization opportunities
    11 : 3 October 2001 wscacchi@uci.edu 11 Optimizing Software Production Transformation heuristics classified taxonomically Taxonomy classifies domain-independent and domain-specific hueristics DI transformations applied in any software production setting DS transformations applied to specific component architectures
    12 : 3 October 2001 wscacchi@uci.edu 12 Optimizing Software Production DI transformation classes (sample): Job scope Worker empowerment Organization design Workflow streamlining Information technology (IT)
    13 : 3 October 2001 wscacchi@uci.edu 13 Research grant justification and approval process at Office of Naval Research (c. 1995) W. Scacchi and J. Noll, Process-Driven Intranets: Life Cycle Support for Process Reengineering IEEE Internet Computing, 1(5):42-49, 1997.
    14 : 3 October 2001 wscacchi@uci.edu 14 Optimizing Software Production IT transformation sub-classes (sample): Extend IT-based support to manual process steps Extend IT-based communication facilities to encourage information sharing activities Extend IT-based automation to incorporate new kinds of application packages Extend IT-based integration to interconnect and interrelate existing "islands of automation"
    15 : 3 October 2001 wscacchi@uci.edu 15
    16 : 3 October 2001 wscacchi@uci.edu 16 As-is vs. to-be process
    17 : 3 October 2001 wscacchi@uci.edu 17 Redesign/Optimization Results Reduction in procurement process cycle times of 20X, annual operational savings of $10-15M. Via transformation and realignment of information systems, business processes, corporate strategy, and work practices in a 1-2 year time frame. Participatory design, development and refinement of computational models of new work processes, resource configurations and work practices, together as an organizational system. W. Scacchi, Redesigning Contracted Service Procurement for Internet-Based Electronic Commerce: A Case Study, Information Technology and Management, 2(3):313-334, 2001.
    18 : 3 October 2001 wscacchi@uci.edu 18 Tools and Techniques Software process redesign case web Knowledge web for software production Process-driven intranets Organizational transformation
    19 : 3 October 2001 wscacchi@uci.edu 19 Case study: Software development teamwork Comparative analysis of software specification teamwork (in complex setting) Five teams, 5-7 members, two-week (part-time) process that incorporates planning, formal notation, automated tool use, reusable assets, documentation tasks, and team shared responsibility.
    20 : 3 October 2001 wscacchi@uci.edu 20 What to Understand Work Structures and Shifts: Resource arrangements, historical circumstances, division of labor and expertise, etc. Work Processes: Routine, habitual or emergent patterns of how work flows among people through/onto work structures Work Practices: Behavioral discourse and social dynamics enacted through work processes
    21 : 3 October 2001 wscacchi@uci.edu 21 What to Understand Structures are domain independent constructs Prescriptive/descriptive abstractions Processes are classes of workflow Descriptive and derived Prescriptive and composed Practices are instances Descriptive, historic and situated
    22 : 3 October 2001 wscacchi@uci.edu 22 Comparative analysis of software specification teamwork Six work structure types observed: Negotiated, Integrated, Replicated, Delegated, Prediscriminated and Separated Three structural shift types observed: anticipated ->, unanticipated -->>, role shift within work structure +.
    23 : 3 October 2001 wscacchi@uci.edu 23 Work structures and shifts (data)
    24 : 3 October 2001 wscacchi@uci.edu 24 Findings Highest (lowest) quality product (measured by automated tools): T1 (T5) Highest (lowest) productivity (self reported time expended): T5 (T1) Note the coincidental relationship Effectiveness of planning, automated tool use, asset reuse not clearly associated with high(low) quality or high(low) productivity
    25 : 3 October 2001 wscacchi@uci.edu 25 Findings Teams falling primarily into Negotiative and Integrative structures had higher quality Teams falling primarily into Delegative, Pre-discriminative or Separative structures had higher productivity Computer supported work environments must account for teamwork structures as a usage parameter.
    26 : 3 October 2001 wscacchi@uci.edu 26 Tools and Techniques Software process redesign case web Knowledge web for software production: Software production ontology Taxonomy for as-is diagnosis, redesign heuristics Best practices and lessons learned cross-linked Process-driven intranets Organizational transformation W. Scacchi and A. Valente, Developing a Knowledge Web for Business Process Redesign, Presented at the 1999 Knowledge Acquisition Workshop, Banff, Canada, October 1999.
    27 : 3 October 2001 wscacchi@uci.edu 27
    28 : 3 October 2001 wscacchi@uci.edu 28
    29 : 3 October 2001 wscacchi@uci.edu 29 Current field study Understanding open source software practices and processes in different domains Academic research vs. Commercial development Deep Space Astronomy, Software Architecture Internet infrastructure, Networked computer games To produce and compare case studies using narrative, hypertext, and computational renderings.
    30 : 3 October 2001 wscacchi@uci.edu 30 Tools and Techniques Software process redesign case web Knowledge web for software production: Process-driven intranets: Model, prototype, and enact software production architectures Organizational transformation
    31 : 3 October 2001 wscacchi@uci.edu 31 Process-driven intranets Enable rapid configuration of virtual enterprises (VEs) across multiple organizational domains Virtual enterprises for wide-area software development have been demonstrated Software production in VEs supported and enacted via process navigation (“process surfing”) J. Noll and W. Scacchi, Supporting Software Development in Virtual Enterprises, Journal of Digital Information, 1(4), February 1999.
    32 : 3 October 2001 wscacchi@uci.edu 32 Process-driven intranets Accommodate organizational autonomy and computer-supported cooperative work Accommodate heterogeneous repositories of development artifacts (source code, etc.) Accommodate use of local tools and development environments
    33 : 3 October 2001 wscacchi@uci.edu 33 Process-driven intranets Also see, J. Noll and W. Scacchi, Specifying Process-Oriented Hypertext for Organizational Computing, J. Network and Computer Applications, 24(1):39-61, 2001
    34 : 3 October 2001 wscacchi@uci.edu 34 Process-driven intranets
    35 : 3 October 2001 wscacchi@uci.edu 35 Tools and Techniques Software process redesign case web Knowledge web for software production Process-driven intranets Organizational transformation What’s involved? How long does it take? How much bang for the buck?
    36 : 3 October 2001 wscacchi@uci.edu 36 Organizational transformation Collaborative participation to understand as-is, to-be, and here-to-there SPAs within constraints and contexts. Timeframe: 6-18 months Baseline investment (ROI): External: Invest $1 to realize $10 savings/gain. Internal: Staff time, infrastructure usage, etc.
    37 : 3 October 2001 wscacchi@uci.edu 37 Conclusions Software production can be optimized Optimizing software production is a strategic option/choice that can be realized Software production architectures and supporting technologies enable optimization Process improvement and production optimization are complementary efforts
    38 : 3 October 2001 wscacchi@uci.edu 38 References S. Bendifallah and W. Scacchi, Work Structures and Shifts: A Study in Software Specification Teamwork, Proc. 11th. Intern. Conf. Software Engineering, Pittsburgh, PA, IEEE Press, 260-270, 1989. R. Conradi and A. Fuggetta. Software process improvement: what can be improved? Politecnico di Milano, Dipartimento di Elettronica e Informazione, Submitted for publication, 2001. W. Scacchi and P. Mi, Process Life Cycle Engineering: A Knowledge-Based Approach and Environment, Intelligent Systems in Accounting, Finance and Management, 6:83-107, 1997. W. Scacchi, Understanding Software Process Redesign using Modeling, Analysis, and Simulation, Software Process--Improvement and Practice, 5(2/3), 183-195, 2000. J.S. Choi and W. Scacchi, Modeling and Simulating Software Acquisition Process Architectures, Journal of Systems and Software, to appear, 2001 Available at http://www.ics.uci.edu/~wscacchi/publications.html
    39 : 3 October 2001 wscacchi@uci.edu 39
    40 : 3 October 2001 wscacchi@uci.edu 40

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