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    Add as FriendhOW TO IMPROCE CS

    by: rai.jaspreet15

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    1 : An Active Listener, An Effective Presenter, A Quick Thinker. Patients . WHAT MAKES A GOOD COMMUNICATOR? Software Testing Help
    2 : PROCESS OF COMMUNICATION Software Testing Help
    3 : Source: Why to communicate? What to communicate? Usefulness of the communication. Accuracy of the Information to be communicated. PROCESS OF COMM…(cntd…) Encoding: The process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end. Ability to convey the information. Eliminate sources of confusion. For e.g. cultural issues, mistaken assumptions, and missing information. Knowing your audience.
    4 : Written Communication Channels Letters, e-Mails, Memos, Reports. Verbal Communication Channels Face-To-Face meetings, Telephones, Video Conferencing. PROCESS OF COMM…(cntd…) Software Testing Help
    5 : Strengths and Weaknesses Verbal Communication: Strength - Role of Body Language. Weakness - Not possible to give long list of directions Written Communication: Strength - A proof of a communication Weakness - Written words does not show a person’s actual feelings. PROCESS OF COMM…(cntd…) Software Testing Help
    6 : EFFECTIVE DECODING: Listen actively, Reading information carefully, Avoid Confusion, Ask question for better understanding. PROCESS OF COMM…(cntd…) The audience or individuals to whom we are sending the information. THE INFLUENCE FOR RECEIVER: The prior knowledge can influence the receiver’s understanding of the message. Blockages in the receiver’s mind. The surrounding disturbances.
    7 : FEEDBACK: Feedback can be: Verbal Reactions and Non-Verbal Reactions. Positive feedback and Negative feedback. PROCESS OF COMM…(cntd…) Software Testing Help
    8 : CONTEXT: Various Cultures (Corporate, International, Regional, etc), Language, Location or Place (Restaurant, Office, Auditorium, Room, etc). Situation The sender needs to communicate the context to the receiver for better clarity in the communication process. PROCESS OF COMM…(…end) Software Testing Help
    9 : COMMUNICATION GAME # 1 RULE: Make a group of Four. Sequentially assign a number to every individual. 1 representative Pick up on chit from the lot. Memorize the sentence and return the chit. Go back and utter the sentence to the 2nd person. No one else should hear the sentence. Then the 2nd person should utter it to the 3rd person and so on. The last person should announce the sentence to all. And 1st person reads the chit.
    10 : WHAT DID WE LEARN? Only verbal communication can create chaos while it reaches the last person. Every person’s thought process influences the individual understanding. So be an active listener...... Software Testing Help
    11 : Few tips towards Active Listening: Understand your own communication style. Be an active listener. Use normal communication. Give Feedback ACTIVE LISTENING Software Testing Help
    12 : 1. Understand your own communication style: High level of self-awareness to creating good & long lasting impression on others. Understand how others perceive you. . Make others comfortable by selecting appropriate behavior that suits your personality while listening. (Ideally nodding your head). ACTIVE LISTENING…(cntd…) Software Testing Help
    13 : 3. Use Non-verbal Communication: Smile, Gestures, Eye contact, Your posture. ACTIVE LISTENING…(cntd…) Software Testing Help
    14 : 4. Give Feedback Remember that what someone says and what we hear can be amazingly different. Repeat back or summarize to ensure that you understand. Restate what you think you heard and ask, "Have I understood you correctly?" ACTIVE LISTENING…(cntd…) Software Testing Help
    15 : Some major areas of nonverbal behaviors to explore are: Eye contact Facial expressions Gestures Posture and body orientation SIX WAYS OF USING NON-VERBAL COMMUNICATION SKILLS EFFECTIVELY Software Testing Help
    16 : SIX WAYS OF …(cntd…) EYE CONTACT: Eye is an direct and most expressive part of our body. Different ways of Eye Contact Direct Eye Contact: (Shows confidence) Looking downwards (Listening carefully or Guilty) Single raised eyebrow (Doubting) Both raised eyebrows (Admiring) Bent eyebrows (Sudden focus) Tears coming out (Emotional either happy or hurt) ………and many more
    17 : FACIAL EXPRESSION: Smile covers the most part of facial expression: Smiling is a powerful cue that transmits: Happiness Friendliness Warmth Liking Affiliation SIX WAYS OF …(cntd…) Software Testing Help
    18 : GESTURES: If you fail to gesture while speaking, you may be perceived as boring, stiff and unanimated. A lively and animated teaching style captures students' attention, makes the material more interesting, facilitates learning and provides a bit of entertainment. Head nods, a form of gestures, communicate positive reinforcement to students and indicate that you are listening. SIX WAYS OF …(cntd…) Software Testing Help
    19 : POSTURE AND BODY ORIENTATION: You communicate numerous messages by the way you walk, talk, stand and sit. Standing erect, but not rigid, and leaning slightly forward communicates to students that you are approachable, receptive and friendly. Furthermore, interpersonal closeness results when you and your students face each other. Speaking with your back turned or looking at the floor or ceiling should be avoided; it communicates disinterest to your class. SIX WAYS OF …(cntd…) Software Testing Help
    20 : Presentation Skills while appearing for an interview. Your Dressing sense (Males & Females), Documents needed to be carried, Your body language (while standing, while sitting, while walking), Your attitude (Soberness, Soft words, avoid western accent), Your Confidence (while talking, body movements, aggression, etc). EFFECTIVE PRESENTATION SKILLS Software Testing Help

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